Privacy Policy
Last Updated: September 1, 2026
1. Introduction
Welcome to Achievd, a service operated by Achievd LLC, a Colorado limited liability company ("Achievd," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our career management platform and services (the "Service").
By using Achievd, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
Register for an account (name, email address, password)
Create your career profile (work experience, education, achievements, skills)
Upload documents (resumes, cover letters, other career-related documents)
Generate AI-tailored resumes and cover letters
Subscribe to paid plans (payment information processed through Stripe)
Contact our support team
Participate in surveys or provide feedback
2.2 Information Automatically Collected
When you access our Service, we automatically collect certain information, including:
Device information (IP address, browser type, operating system)
Usage data (pages viewed, time spent, features used)
Cookies and similar tracking technologies
Log data (access times, error logs)
2.3 Information from Third Parties
We may receive information from third-party services you choose to connect with Achievd, including payment processors (Stripe) and authentication providers.
3. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our Service
Generate AI-tailored resumes and cover letters based on your career data
Process your subscription and payments
Send you technical notices, updates, and security alerts
Respond to your comments, questions, and support requests
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations
4. AI and Machine Learning Processing
Important Notice: We use artificial intelligence and large language models (including OpenAI's language models) to enhance your career achievements, generate tailored resumes, and create cover letters.
When you use AI-powered features:
Your career data is processed by third-party AI services to generate personalized content
We do not use your data to train AI models
AI-generated content should always be reviewed for accuracy before use
We implement security measures but cannot guarantee 100% accuracy of AI outputs
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
5.1 Service Providers
We share data with trusted third-party service providers who assist us in operating our Service:
OpenAI - AI-powered content generation (your data is not used to train AI models)
Stripe - Payment processing
SendGrid (Twilio) - Transactional and account-related email delivery
Railway - Cloud hosting, data storage, and infrastructure
These providers are contractually obligated to protect your data and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
Encryption of data in transit (TLS/SSL) and at rest
Passwords stored using industry-standard one-way hashing (bcrypt) — we never store your password in plain text
Access controls that limit who can access personal data
Monitoring for suspicious or unauthorized activity
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
Provide you with our Service
Comply with legal obligations (e.g., tax records, dispute resolution)
Maintain records for legitimate business purposes
You can permanently delete your account at any time from Settings → Profile → Delete Account. When you delete your account, we remove your data from our active systems promptly and delete or anonymize any remaining copies (including routine backups) within 90 days, except where we are legally required to retain it.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data — or delete your account yourself at any time from Settings → Profile → Delete Account
Data Portability: Request a copy of your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request restriction of processing under certain circumstances
To exercise these rights, please contact us at privacy@achievd.ai. We will respond within 30 days.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell your data)
Right to deletion of personal information
Right to non-discrimination for exercising your rights
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.
11. Age Requirement (18+)
Our Service is intended only for individuals who are at least 18 years old. You must confirm that you are 18 or older when you create an account. We do not knowingly collect personal information from anyone under 18. If you become aware that someone under 18 has provided us with personal data, please contact us at privacy@achievd.ai and we will delete it.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Maintain your session and keep you logged in
Remember your preferences
Analyze usage patterns and improve our Service
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the new Privacy Policy on this page with an updated "Last Updated" date
Sending you an email notification
Displaying a prominent notice in our Service
Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Achievd LLC
Email: privacy@achievd.ai
Email: support@achievd.ai
We will respond to your inquiry within 30 days.